About Alongside
Alongside is a preventative mental health platform designed to help students build essential skills for everyday challenges while identifying those at risk, including those experiencing severe concerns like suicidal ideation. Developed by clinicians and teens, Alongside supports students in grades 4-12 and offers a version for educators as well.
The founders of Alongside previously built Actively Learn, a K-12 digital curriculum company that was acquired by McGraw Hill in 2021. Alongside was founded in 2022 with a mission to reduce adolescent anxiety, depression, and suicidality. Learn more at www.alongside.care.
About This Role
We’re looking for a passionate and driven Customer Success Manager to help K-12 schools and districts successfully implement Alongside and drive student engagement. In this role, you will work closely with our Success, Marketing, Sales, Product and Clinical teams to ensure schools see measurable success with our platform
This is an ideal role for someone who has Customer Success experience working at an EdTech company (or school-based experience implementing new technology), loves helping schools and districts implement new initiatives, cares deeply about supporting students, and thrives in an entrepreneurial environment.
What You'll Do
- Lead implementations for assigned district accounts, ensuring seamless onboarding to the platform for students and staff.
- Act as a trusted partner for schools, proactively solving challenges and collaborating with internal teams (Success, Sales, Product, Clinical) to improve the customer experience.
- Drive student engagement, tracking and sharing success stories across schools and districts.
- Collaborate with Marketing to build customer references, create case studies, attend conferences, and co-develop resources.
- Travel as needed for in-person meetings with schools and districts to support adoption and strengthen partnerships.
Who You Are
- 2-4 years of experience in a customer-facing role (Customer Success, Account Management, or Sales Enablement).
- 2-4 years working with schools and districts, either in an EdTech role or directly within an education setting.
- Proficient in Salesforce and customer success tools like SalesLoft, HubSpot, Calendly, Vidyard, and Retool.
- A collaborative team player who builds strong relationships and communicates openly and respectfully.
- Growth-oriented, eager to receive feedback and continuously improve.
- Results-driven, able to prioritize effectively and solve challenges with urgency.
- A trusted partner to schools, deeply understanding their goals and challenges while helping them succeed.
Compensation
This role offers a competitive compensation package in line with early-stage startup standards, including a base salary, commission, and equity. The salary range for this position is $55,000 to $75,000, depending on experience and location.
If interested in the position, please send your resume and a video via this application form